Alan Harwood

Engineering Leader

South Jordan, UT, USA · linkedin.com/in/alan-harwood/

Profile

Technology executive with 15+ years of experience scaling engineering organizations (100+ engineers), leading global delivery, and driving product innovation for high-growth SaaS, FinTech, Automotive and Direct Sale companies. Proven track record of improving platform reliability, accelerating delivery, and aligning technology strategy to business outcomes for scalable platforms serving hundreds of thousands of users.

Experience

Emburse

2022 - Present

Vice President, Engineering

  • Accelerated developer productivity by integrating AI-assisted coding tools and optimizing engineering workflows across multiple teams.
  • Improved on-time feature delivery by 33% institutionalizing rigorous readiness criteria and governance standards across the SDLC.
  • Owned the vision, strategy, and execution of the technology roadmap and platform architecture, aligning engineering efforts with key business OKRs.
  • Drove platform resilience to achieve 99.99% uptime for a mission-critical SaaS platform serving 150K+ daily active users, reducing P1 incidents by 50% year-over-year.
  • Scaled and structured teams to deliver resilient, scalable software, while continuously improving observability and incident response capabilities.
  • Directed multi-million dollar annual technology budget, realizing 10% in infrastructure cost savings via strategic vendor consolidation and cloud optimization initiatives.
  • Built and led a high-performing, globally distributed team of 90+ engineers, managers, and technical leaders across multiple disciplines.
  • Provided clear engineering insights to executive stakeholders, influenced company-wide strategy, and shaped the engineering culture and policy.
  • Led global engineering operations across Ukraine, India, Spain, Netherlands, Canada, Latin America, and the United States.
Los Angeles, CA - Remote | www.emburse.com

Emburse

2020 - 2022

Director, Engineering

  • Increased team delivery commitment by over 50% through targeted agile coaching and implementation of process improvements.
  • Embedded quality checkpoints across the engineering workflow, elevating code standards and reducing defects across the business unit.
Los Angeles, CA - Remote | www.emburse.com

Dealertrack

2016 - 2020

Sr. Software Engineering Manager

  • Spearheaded the modernization of a high-volume enterprise SaaS platform (serving 80,000+ concurrent users) to a scalable, cloud-native architecture (AWS, Docker, microservices), improving resilience critical for transaction processing.
  • Directed the architectural transition from monolithic systems to event-driven microservices, establishing a framework that significantly reduced latency and increased throughput for critical business workflows and POS operations.
  • Facilitated hiring and team growth of over 300% to accommodate project work and business growth.
  • Enabled business visibility on throughput by scaling agile methodology to the enterprise by introducing SAFe practices and training teams on Scrum.
  • Led the design, implementation, and governance of a centralized Integration Platform that replaced all critical OEM connections, which was subsequently adopted company-wide by Cox Automotive as the standard platform for all future enterprise integrations.
South Jordan, UT | www.coxautoinc.com

Dealertrack

2013 - 2016

Software Engineering Manager

  • Modernized development team standard practices by revitalizing code reviews and implementing build servers and unit testing
  • Managed development and execution across diverse functions, including data and analytics platforms which provided real-time operational reporting vital for inventory and business performance visibility.
  • Enabled large scale legacy replacement and established framework for cloud and architectural direction.
  • Winner of “Engineering Innovation” award in corporate Hackathon
South Jordan, UT | www.coxautoinc.com

Stampin' Up!

2012 - 2013

Commissions Software & BI Manager

Led and managed two Agile software development teams

  • Agile – Led company-wide implementation of agile methodology
  • Business Intelligence – Led support of business intelligence operations
  • Leadership – Played role of Scrum Master and Product Owner on various projects
  • Mobile – Developed native card-making app for iOS and Android. Developed multiple internal PhoneGap apps for iOS and Android
Riverton, UT | www.stampinup.com

Stampin' Up!

2010 - 2012

Commissions Software Manager

Led team development and project management for commissions systems

  • Project Management – Led IT effort for 2011 Career Plan implementation, the company’s largest initiative for 2011
  • Strategy – Renovated career plan targeting external distributors as part of career plan team
Riverton, UT | www.stampinup.com

Stampin' Up!

2008 - 2010

Senior Software Engineer

  • Streamlined commissions process to minimize operator error and processing time while increasing availability and reliability
  • Leveraged ETL tools to populate reporting data stores
  • Designed, developed and implemented notification system for critical business processes
Riverton, UT | www.stampinup.com

Bungee Labs

2008

Community Program Manager

Responsible for building a community of developers using online social media and one-on-one interaction.

  • Integrated online CRM with legacy DB using automated processes
  • Recruited/trained customers via trade shows, blogging, videos, web forums, and online meetings
Orem, UT

Stampin' Up!

2005 - 2008

Senior Software Engineer

Responsible for commissions engine, ERP integrations, reporting, and order entry system. Significant accomplishments include:

  • Designed and coded process execution software to execute jobs and handle any errors for critical company processes
  • Managed implementation of workflow management system encompassing members from every business unit and every employee in the IT department
  • Minimized system interruption by creating and implementing detection/alert tools to monitor order entry and charging systems
  • Participated in design/implementation/maintenance of the order entry system
Riverton, UT | www.stampinup.com

AMX International

2001 - 2005

Lead Software Engineer

Initial member of team that designed and created an enterprise class utility billing system that integrated with the JD Edwards ERP system. Significant accomplishments include:

  • Software Developer of the Year award in 2002 for coding a major portion of the utility system
  • Demonstrated leadership in devising and implementing coding standards for the software
Idaho Falls, ID & Salt Lake City, UT

AMX International

1999 - 2001

Technical Consultant

Provided on-site installation and training for an ERP integration to clients nationwide while handling the maintenance and upgrades to the product when not on the road. Significant accomplishments include:

  • Streamlined installation process by creating processes and standardizing the statement of work
  • Established operational efficiency by writing and designing three manuals (user guide, technical specifications, and an installation guide)
  • Created training course and taught course to clients nationwide.
Idaho Falls, ID

Education

University of Utah

July 2007

Masters of Business of Administration

Salt Lake City, UT

Idaho State University

May 2003

Major in Information Systems

Pocatello, ID

Ricks College

April 1999

Major in Computer Information Systems

Rexburg, ID